BANK VERFYING CUSTOMER IN ALL ENVIRONMENTS
A leading bank must verify customer identity across mobile apps, online banking, in-branch systems, and third-party platforms – without relying on vulnerable passwords or outdated multi-factor methods. Legacy approaches no longer meet modern security, compliance, and usability demands. Resiliant confirms identity directly on the customer’s device, eliminating friction, stopping fraud, and delivering seamless, secure authentication across every banking channel and environment.
Current Problem
Banks are under pressure to confirm customer identities across multiple touchpoints – from mobile logins and online banking to in-branch interactions and third-party verifications. Traditional methods like passwords, PINs, and SMS codes are not only frustrating for users but also increasingly vulnerable to phishing, credential theft, and social engineering. Support teams face high demand from reset requests, while regulators demand stronger assurance.
Our Solution
Resiliant removes the need for passwords, codes, or manual checks by verifying each customer directly on their device using IdNFT — a cryptographically secure identity token. Whether a customer is logging in, confirming a transaction, or authenticating at a physical location, identity is verified in real time without storing or sharing personal data. It’s frictionless, secure, and fully auditable.
How Resiliant ID Works
Resiliant integrates directly with your core banking platforms and customer-facing apps. Whether you’re using custom-built systems, third-party APIs, or standard infrastructure, our plugins and JourneyTime orchestration layer allow rapid deployment. No major rebuilds, no retraining – just fast, supported rollout with minimal disruption, scalable across branches, regions, and platforms.
Security & Compliance
Resiliant is designed to meet the strictest financial compliance standards. IdNFT confirms identity without storing passwords, usernames, or personal data. Authentication is device-based and cryptographically signed, making it tamper-proof and fully auditable. This supports KYC, AML, and GDPR obligations, and aligns with Zero Trust and digital banking regulations around customer data protection. All verification actions are logged and traceable – ensuring full transparency and accountability.
Fraud Prevention & Customer Trust
In a sector where trust is everything, Resiliant helps banks reduce fraud while building customer confidence. By eliminating passwords, interceptable codes, and manual checks, you close off common attack vectors like account takeover and SIM swapping. Every login or identity confirmation is tied directly to the customer’s device, making impersonation virtually impossible. This strengthens your fraud controls and reassures customers that their information is safe — wherever and however they engage.
Key Benefits
- Verifies identity across mobile, online, and physical channels
- No passwords, PINs, or codes required
- Stops phishing and social engineering attacks
- Device-based, real-time identity confirmation
- Reduces fraud and support costs
- Integrates with all banking systems
Integration & Deployment
Resiliant integrates directly with your core banking platforms and customer-facing apps. Whether you’re using custom-built systems, third-party APIs, or standard infrastructure, our plugins and JourneyTime orchestration layer allow rapid deployment. No major rebuilds, no retraining – just fast, supported rollout with minimal disruption, scalable across branches, regions, and platforms. Our team works closely with your IT and compliance teams to ensure a smooth, secure, and fully aligned implementation.
Performance Impact
Banks using Resiliant report a reduction in login and verification times by over 80%, and a drop in access-related support requests of up to 90%. Staff spend less time on routine checks, while customers experience fast, frustration-free access across all banking channels. The result is improved service, lower costs, and stronger user satisfaction — while staying fully secure and compliant. These efficiency gains also allow teams to focus on higher-value, customer-facing activity.