Health Information Exchange (HIE)
“Although a high-tech company, RESILIANT still truly embodies traditional customer service values. From the moment I reached out for assistance, their team went above and beyond to ensure that my needs were met in a timely and efficient manner. It was refreshing to work with a company that places such emphasis on customer care, even in the fast-paced world of technology.”
– Pawn shop CEO
State designated Health Information Exchange (HIE) aggregator focused on Prescription Drug Monitoring Program had a problem being able to efficiently onboard over 20,0000 new users to the HIE every year. Due to high turnover and temporary users, 8 staff would have to manually onboard new users constantly, which caused a huge burden on the user and the staff. They sought to find a way to quickly confirm the identity of employees, patients, and healthcare professionals accessing hospital systems, patient records, and healthcare administration databases. The patient’s right to privacy was also a concern, as sensitive electronic clinical information was being shared between disparate health information systems.